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Terms & Conditions

1. Eligibility 

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  • Open to NZ customers purchasing for use in New Zealand.

  • Quote must be from an authorised NZ retailer/wholesaler and show the retailer’s name, date, product specs, quantities, unit pricing, freight, and GST.

  • We do not match: auctions/marketplaces (e.g., Trade Me, Amazon), membership or trade-only pricing clubs, liquidation/clearance, pricing errors, bundle/pack discounts, or quotes with non-standard payment terms. 

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2. “Same or Equivalent” Product

  • “Same” means identical brand and model.

  • “Equivalent” means materially comparable on type and performance (e.g., LED wattage, lumen output, efficacy, CCT, CRI, beam, IP/IK ratings, driver type, dimming, certifications, warranty, and build quality).

  • We must be able to source the equivalent product from our range that meets or exceeds the key specs for the intended application.

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3. Stock & Timing

  • Competitor item must be in stock and available for immediate purchase at the quoted price.

  • Competitor quote must be current and dated within 14 days of submission.

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4. How the Price Beat Works

  • Send your competitor quote (PDF/photo) via upload or email to paul@thelightingpractice.co.nz.

  • We will verify the quote and issue our formal quote within 4 business hours of receipt during business hours (Mon–Fri, excluding public holidays). Submissions received outside business hours will be processed the next business day.

  • If eligible, we will match the same (or equivalent) specs and beat the competitor’s price by 15%.

  • Comparison is based on total landed cost (product + freight + GST). Any freight differences will be normalised.

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5. Limits & Exclusions

  • Not valid with any other offer, rebate, or promo code.

  • One price-beat claim per order (we may group multiple items on the same project).

  • We may limit quantities to reasonable project needs and decline commercial resale quantities.

  • We reserve the right to decline a claim if the competitor quote cannot be verified or if no genuinely equivalent product exists in our range.

 

6. Shipping Commitments

  • Orders approved before 11:00am NZT: ship same business day (Auckland metro may deliver same day).

  • Orders after 11:00am NZT: ship next business day.

  • Tracking details are emailed on dispatch. Delivery timeframes depend on carrier and destination; rural/remote areas may take longer.

  • Force majeure and carrier delays are outside our control.

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7. Payment Terms

  • Account customers: invoiced on dispatch under your existing account terms.

  • Non-account customers: payment due prior to dispatch (methods as advised on the invoice).

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8. Returns, Cancellations & Warranty

  • Returns and cancellations follow our standard returns policy (available on request) and may require prior authorisation and restocking fees where applicable.

  • Manufacturer warranties apply as per product datasheets; installation must comply with NZ regulations and by qualified personnel.

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9. Fair Use & Verification

  • We may request additional details to verify authenticity/specification equivalence.

  • We may refuse any claim we reasonably suspect to be misleading, fraudulent, or not in the spirit of the promotion.

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10. Privacy

  • Information you provide is used solely to assess your claim, fulfil the order, and provide customer service, in line with our privacy policy.

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11. Changes & Governing Law

  • We may amend or end this promotion at any time without prior notice, without affecting confirmed quotes already accepted.

  • These terms are governed by the laws of New Zealand.

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